A clear, privacy-minded place to get help.

Contact support

Email Carlo@carloorlando.com with a short description of what you expected, what happened, and which general part of Church Staff Meeting is affected.

Do not include your password, authentication token, payment credentials, private individual ratings, or a raw church meeting export. Support may ask the authorized workspace owner for a safer, content-minimized description.

Account and workspace access

Support must verify the requester and the relevant church-workspace authority before discussing protected workspace details or changing access. A storefront purchase, billing receipt, or identity sign-in does not prove church-workspace authorization.

Billing questions

Stripe is the billing provider. Contact support with questions about trial timing, renewal, cancellation, refunds, or billing disputes.

Security, privacy, and outages

Use the same support address and clearly label a security or privacy concern. Share the minimum information needed to identify the issue.

Carlo Orlando is the accountable escalation owner, and material customer incident updates are sent by email.

Current availability disclosure

Email intake is accepted 24/7. Staffed support is Monday-Friday, 9:00 AM-5:00 PM Eastern Time, excluding US federal holidays. The target first response is within 1 business day, and urgent security reports target acknowledgment within 4 business hours. These are operating targets, not a guaranteed response time, uptime commitment, or service-level agreement.